Shipping & Returns

Shipping Policy

(Important - Please Read)


Our Shippin policy includes one scheduling appointment call from freight company, curb service delivery (see below) and one delivery attempt from freight company.  Any charges resulting from additional services will be the customers responsibility.  This includes but not limited to re-delivery charges, inside delivery charges, or daily storage fees.

Deliveries are made from Monday to Friday 9 to 5 unless other arrangements are made.  Customer or customer's agent must meet freight truck.  All deliveries need a signature for customers protection.

If mechandise is not accepted, Customer is responsible for the return cost and the 25% restocking fee.

Additional services but not limited to are: Refusal ($100), Lift-Gate ($115-$230), Residential ($100), Inside Delivery ($130), Call prior with appointment ($50), Schools/Churches/Country clubs ($120), Construction site ($100), or Reconsign ($125) . WE RESERVE THE RIGHT TO BILL YOU IF THESE SERVICES ARE USED!

  • Most of our sales are custom made special orders, and Lost Bwana Outfitters will do everything possible to assist our customers in making the correct choice and avoiding mistakes.
  • Orders for custom furniture are considered final. Each return must be considered on a case-by-case basis, and we will assist in handling a return within these guidelines.
  • Do not return anything to the Lost Bwana Outfitters location! Do not return to any location without prior approval in writing. Not following these instructions may result in additional shipping charges and other charges at the customer's expense.
  • The customer must prepay the shipping charges back to the factory warehouse. If the customer would like to take advantage of our volume shipping discounts, we will obtain the volume freight quote from the trucking company, and this amount can be deducted from the refund or credit. The customer must authorize us to do this in writing.
  • Lost Bwana Outfitters appreciates your business, and will do everything reasonable to earn and maintain your trust and respect.
  • Lost Bwana Outfitters with any questions regarding our return policy.
  • If product is not a special order like an umbrella base etc, there will be a 25% restocking fee.
  • Lost Bwana Outfitters is not responsible for to or from shipping.
  • (888) 320 1161